“Why does it say the item is in stock, but it’s not at my store?”
“Why isn’t the price in the store matching what BrickSeek shows?”
“Why haven’t I seen any great deals lately?”

• Delays in system updates
• Store errors, theft or damaged inventory
• Items in carts, on hold or misplaced on shelves

► Double-check the UPC at the store . Even a single digit difference in the UPC means it is a different item. (Yellow box in the images below.)

► Politely ask a team member to scan the item’s BrickSeek Snapshot or Inventory Checker scannable barcode with a store issued device to confirm the on-hand count, pricing and if there is a last known location. (In the image below, the red arrow is pointing at the barcode icon. Click that icon for a scannable barcode pop-up.)

► Clearance items may not be located with regular full priced items and may no longer have an assigned location. The more deeply discounted an item, the longer it may have been on clearance and the greater the likelihood that it is not with full priced similar items. They may now be located in a designated clearance area, end cap, random location, top stock or even in a stock room.

► Clearance items may or may not have updated current pricing stickers or labels. (Scan the item’s UPC with the BrickSeek app to see pricing at that location, other locations and other retailers.)

► Some stores move clearance items to the stock room temporarily for clearance stickers then when there is space in a clearance area, they are brought back to the sales floor.

► Be prepared that real-time stock updates aren't always perfectly accurate (even internally!)

• Store A may mark an item down to $15
• Store B still has it at full price
• And yes—managers can override pricing

► Verify you're at the same store BrickSeek pulled the pricing from (use the Snapshot Page for store-specific data)

► Confirm that the UPC matches (All 12 digits must match.)

► BrickSeek pulls data directly from the retailers so, the information for a specific item at a specific store should match but, there could be a delay in the system update.

► Understand that price and availability vary regionally and even by individual stores. (See image below.)

• Retailers share different information. This information may change over time.

• Each retailer determines what information it will share.

• For instance, Lowes and Home Depot share in-store clearance pricing and on-hand counts. Walmart and Target share pick-up pricing and online pricing but not in-store prices or counts.

• If a retailer no longer sells an item in its stores or it is sold out in all of the local stores within an inventory checker search, that “product is not available to be searched”. (For instance, Lowes may have sold out of that item in your search area but may be searchable in a different region.)

• For retailers that share pickup and online information only, if the item is not available for pickup that “product is not available to be searched“ via its inventory checker. (For instance, an item at Walmart may not be available for pickup which means that “product is not available to be searched”.)

• If you encounter “product is not available to search right now”, click the “learn more” link to see additional information. Click the “v” to see a list of the retail locations that were searched.